How do I check my loan status and balance?
You can check your loan status and outstanding balance by logging into your n'lase customer profile on our website.
Once logged in, you can view
- Your current loan balance
- Repayment date
- Payment history
- Any upcoming instalments
If you need assistance, you can also contact our support team at 0860 447 779 or support@nlase.co.za
Can I change my repayment date?
Repayment dates are agreed upon at the time your loan is approved and form part of your loan agreement.
If you need to request a change to your repayment date, please contact us before your due date.
Changes may be considered based on
- Your repayment history
- Your current affordability
- Regulatory requirements
Approval is not guaranteed, but we will always aim to work with you responsibly.
What happens if I miss a repayment?
If a repayment is missed
- We will notify you of the missed payment.
- You may be contacted to discuss your situation.
- Applicable default charges may apply as permitted under the National Credit Act.
- Your credit profile may be affected if the account remains in arrears.
If you are experiencing financial difficulty, please contact us as soon as possible. We may be able to discuss suitable arrangements before the account falls further behind.
We encourage early communication — it helps us support you responsibly.
Where can I download my statements?
You can download your loan statements directly from your online customer profile.
Statements typically include
- Loan amount
- Fees and interest charged
- Payment history
- Outstanding balance
If you require an additional copy, you may request one by contacting our support team.
Need help?
Contact our support team
If you need help with your loan, repayment date, missed payment or statement, our support team can assist you.